Refund policy

Thank you for shopping with TatumiGoods! If something isn’t right with your order, we’re here to help.

General Return Policy

  • Returns are accepted within 7 days of receiving your order.

  • Items must be unused, in original packaging, and accompanied by proof of purchase.

  • We cannot accept returns on:

    • Sale items

    • Custom orders

    • Gift cards

  • All prices are final. TatumiGoods is not VAT-registered, so VAT is not charged on purchases.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us immediately with photos so we can make it right.

Refunds

  • Once we receive and inspect your returned item, we’ll notify you of the status.

  • If approved, refunds will be issued to your original payment method within up to 30 business days.

  • Please note that your bank or card provider may require additional time to process the refund.

Return Process

To request a return, refund, or exchange:

  1. Email us at hello@tatumigoods.com within 7 days of delivery.

  2. Include your:

    • Order number

    • Contact details

    • Photos (if the item is damaged)

  3. Our team will guide you through the next steps and provide return instructions.

  4. We’ll keep you updated on the status of your return via email.